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  "A good objective of leadership is to help those who are doing poorly to do well and to help those who are doing well do even better" -- Jim Rohn
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"Gratitude is the memory of the heart" Jean Baptiste Massieu
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Its The Small Things

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“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which has the potential to turn a life around.” Leo Buscaglia"
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Remember to give back to others; you will gain so much more than you give. “When we give cheerfully and accept gratefully, everyone is blessed.” Maya Angelou
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Can You Believe It??

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It is ANI time!  Doesn’t seem very long ago at all that we were all together in New Orleans, celebrating Achieving Excellence in Your Revenue Cycle and All that Jazz…and in just a week we will be Sailing Into Revenue Cycle Success in gorgeous San Diego, California.   The ANI’s are so special to me.  It is such a joy to reconnect with our members and corporate partners, most of whom I am proud to call friends.  I look forward to it all year, and suddenly i...
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I have recently been reminded that patience is a virtue…and one that I constantly have to work on! In June, I was celebrating my birthday out of town with my wonderful family, and through one of my signature graceful movements, tripped over my own feet and broke my shoulder. Going through the healing process has been a real trial for my patience! While working on keeping a sense of humor and peace about only having one functioning arm, I began to do some thinking about patience, and wha...
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Giving Back

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I have been giving a lot of thought lately to how I can give back. I feel so richly blessed, it only seems fair and just to share with others in my family, my workplace, my community and my AAHAM chapter. I am so grateful for what I have, I want to “pay it forward”. That payment might be in the form of a kindness, monetary or even of time. No gift is too small, no kindness not worth the effort. Our local chapter for several years, has been involved with a charity called the Robert L...
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Longevity? How Old Am I?!?!

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I had the honor over the weekend of being recognized for my twenty five years of service at my health system.  It was a great night, and a bit thought provoking at the same time.   Longevity in this industry can be tough sometimes.  I have been extremely fortunate to have had some great mentors, and I work for a health system that values hard work and commitment.  My boss (shameless plug – Neal Sword) has been here almost forty years…so I have a few to go to be...
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I was thinking about how frequently my phone rings this time of year, and how anxious my vendor friends are to come visit me!  I totally get that, and try to accommodate, as much as my time will allow.  I am sure they feel that its a great opportunity to combine a work visit with a spring training baseball game or a game of golf in the sunshine.   While having these thoughts, I was reminded of an article I wrote some years ago about what I look for in a vendor partner, and ...
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Things That Make Me Happy

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I have spent a lot of time lately hearing about all the negative things going on in the world…whether it is the civil unrest in Ukraine, nasty snow now turning into nasty floods in the Midwest, potential shoe bombers making our friendly skies a lot less friendly, or even the fact that once again our office lottery pool did not pay off in winnings.   I just want to hear good news for a change!  Obviously, I don’t have the power to make all the bad go away, and it would be...
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