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An AAHAM Chapters Thoughts on Certification

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This blog was written by Diana Smith, Certification Chair for the Twin States Chapter.


The AAHAM Twin States Chapter was formed in March of 2014. Previous to that, I was a member of the Pine Tree Chapter in Maine. I became CPAT certified many years ago and have been able to maintain my certification, which is now CRCS-I, by obtaining CEU’s since then.  Last year I was asked to join the Board of Directors for AAHAM Twin States Chapter as the Certification Chair.


AAHAM Twin States currently has 3 educational meetings a year. At each of these meetings, we spend time talking about the various certifications available through AAHAM and about the ways they benefit people such as increasing knowledge and competency as well as giving an employer a way to know their staffs are pursuing their professional development.


As of July 2016 our chapter has 3 CRCE-I’s, 2 CRCP-I’s, 1 CRIP, 21 CRCS-I’s, 5 CRCP-I,P’s and 1 person who has 3 certifications; CRCS-I, CCTR,CRCP-I.   We also have 34 people registered to test for various exams in the November exam period.


My facility uses CRCS-I certification through AAHAM as part of our career ladder. We have three levels of Patient Account Representatives. One of the criteria for moving to a Patient Account Representative, Level 3 is the CRCS-I exam must be taken and passed prior to being promoted. The CRCS-I certification must then be maintained (either by retesting or obtaining CEUs) to retain the Level 3 position. If a person does not maintain certification, they risk demotion.


I feel the certification programs through AAHAM provide an avenue for growth and knowledge throughout many levels and positions within our Patient Financial Services Department.


Diana Smith


Certification Chairperson, Twin State AAHAM


Hospital Accounts Supervisor

University of Vermont Medical Center

Burlington, VT 05402



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